Frequently Asked Questions
Please see our list of frequently asked questions below. If you need additional information, please log into TPO Connect, contact your Regional Sales Executive, or call our support line 800-929-4744.
The Onity Mortgage lock and extension policies for Agency and Government transactions are outlined in Chapter 4 of the Correspondent Seller Guide. The Non-Agency lock and extension policies are available in the Correspondent Seller Guide Non-Agency Addendum.
1. Initial upload missing required documents. Onity Mortgage requires the entire credit and closing file to review prior to purchase, however, the following documents must be included in the initial submission to move the loan into review:
- Initial and final application
- Loan Estimate
- Final Closing Disclosure
- Copy of Original Note
- Unrecorded Mortgage/DOT
- Title Commitment
- Right of Rescission (if rescindable transaction)
3. Incomplete Verbal Verification of Employment. The VVOE must include the employer’s phone number and the source used to obtain the phone number.
Non-Agency: Review the Underwriting Standards and Product Descriptions, which are available via the Non-Agency page.